The Customer Boardroom at the Shangri-La Hotel, Bengaluru, brought together perspectives from leaders representing Tata Consumer Products, Diageo India, ITC, and Orkla India. Mr. Shyam Sekar S, Founder & CEO of Startup Xperts, moderated an engaging panel discussion that explored what truly made a machinery partner valuable beyond technology, specifications, and price.
The conversation went beyond packaging machinery and focused on key aspects such as trust, responsiveness, understanding customer needs, proactive innovation, and long-term reliability.
The discussion also examined how AI, automation, sustainability, and digitalisation were reshaping expectations from machinery manufacturers and what Indian companies needed to do to become preferred global partners.
A key takeaway from the session was that while winning an order was important, becoming a trusted partner for the long term represented the real measure of success.
The session saw active participation from an audience of entrepreneurs, who contributed thoughtful perspectives, challenged ideas, and connected the discussion to their own business experiences.
Appreciation was extended to the panelists, IPMMI, and The Talk for organising the event and creating an opportunity for meaningful industry dialogue.